Privacy Policy
At Henkah Technologies (“Henkah,” “we,” “our,” or “the Company”), we are committed to protecting user privacy and data confidentiality. This policy explains how we collect, use, share, and protect your information when you use our services, including order and booking management systems via WhatsApp or other approved channels.
1) Information We Collect
- Basic Information: Name, mobile number, email, and account identifiers.
- Conversation Content: Messages sent/received through our systems (including WhatsApp) to deliver the service and maintain records.
- Technical Data: IP address, browser, OS, device model, and logs for security and performance.
- Payment Information: Processed by authorized payment providers; we do not store full card details.
- Usage Data: Preferences and interaction patterns to personalize and improve the experience.
2) Legal Basis & Use of Information
- To operate services and perform contracts.
- To communicate regarding orders, bookings, and support.
- To improve quality, perform analytics, and test features.
- To comply with Saudi laws and regulatory requirements.
3) Sharing Information
- We do not sell your data or share it for marketing purposes.
- We may share the minimum necessary with trusted partners (e.g., payment processors and telecom/messaging providers) to run the service.
- We may disclose when required by law or to protect our rights and user safety.
4) Data Retention
We retain data for as long as necessary to provide the service and meet legal obligations. Retention periods for WhatsApp conversation content may vary by customer requirements or applicable laws.
5) Data Protection
- Encryption in transit.
- Least-privilege role-based access for authorized staff.
- Backups, periodic security reviews, and continuous improvements.
6) Your Rights
- Request a copy of your personal data.
- Request correction or updates.
- Request deletion where no legal obligation to retain applies.
For inquiries or to exercise your rights: 📧 [email protected] • 📍 Riyadh, Saudi Arabia
7) Cookies
We may use cookies for performance and analytics. You can control cookies via your browser settings.
8) Updates to this Policy
We may update this policy periodically. Users will be notified of material changes through our official channels.
9) Contact
Email: [email protected]